SmartDeflect AI
Customers still calling? Deflection Enables a Better Customer Experience
SmartDeflect AI
Customers still calling? Deflection Enables a Better Customer Experience
Solution Overview
Deflect Calls for Better Self-Service
Call deflection is the outcome of delivering answers to customers through self-service so that they don’t call, email, or text the contact center.
It can be a boon for both customers and the business —shorter time to answer for the customer and cost savings for the business.
Deflect callers to their favorite messaging channels where IVAs, rich media features and proactive communications deliver a brand-defining customer service experience.
Deflection solution that deliver results for your business
Shortens waiting time for customers
Eases the activity management of contact centres
Eases the activity management of contact centres
Improve customer satisfaction through speedy resolution, channel choice and contextual support.
Eases the activity management of contact centres
Eases the activity management of contact centres
Eases the activity management of contact centres
Increase contact center efficiency through AI-powered self-service and multi-channel agent chat.
Reduces costs of customer service
Eases the activity management of contact centres
Reduces costs of customer service
Make significant savings by deflecting calls to cost-efficient messaging channels.
How Nuacem's Smart Deflection Works?
Deflect volume IVR Calls
Integrate with Channels of Choice
Intelligently Automate Workflows
- Re-direct voice calls at the IVR to a messaging channel.
- An SMS is sent to customer with a link to IVA over message channel.
- IVA provides self-service path to deflect traffic
Intelligently Automate Workflows
Integrate with Channels of Choice
Intelligently Automate Workflows
- IVA can respond in and out-of-hours.
- IVA automates routine customer service requests.
- IVA can schedule a callback and forward to a live agent, where necessary
Integrate with Channels of Choice
Integrate with Channels of Choice
Integrate with Channels of Choice
- IVA can securely integrate to your live chat system.
- IVA can handover or escalate to a live chat agent to handle complex requests.
- IVA can assist live agent through, logging tickets, follow-up emails, etc.
Want to transform customer engagement with Nuacem AI?
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